Shipping policy
Shipping policy
Pook Art By JJ will take your order to the address you want, providing you with coverage in all destinations in the Mexican Republic through different courier companies.
Your order will be delivered to the address requested by the client, the time may vary according to the times and availability of the parcel
Established cap with determined design within 4 to 5 business days
Customizable cap within 14 to 16 business days
The delivery will be made at the indicated address and the delivery could vary according to the policies of each parcel company (consider that there are areas in which the parcel companies do not have daily deliveries).
You can track it with your guide number on the website of the corresponding parcel.
Pook Art By JJ will not be responsible for any damage to the box where your product will be delivered
Delivery exception
In case of not finding someone to receive the merchandise,
the courier provider will make a maximum of 3 visits to your home, if the package cannot be delivered on the third visit, the product will be located in an office of the courier company for a certain time in accordance with the policies of each courier.
Please dial the corresponding parcel number to schedule delivery or collection at the offices; when the storage time expires and you do not pick up the package, it will be returned to origin.
*You cannot request a refund.
Customer return process:
KEY: 0121 8001 5308 823594
ACCOUNT: 153 088 2359
Lost or stolen packages.
Pook Art By JJ is not responsible for lost or stolen packages if confirmed as delivered by the parcel company. The client must follow up and file a report to the customer service number of the corresponding parcel company so that they assume responsibility for any loss or damage to the items.
delayed packets
Pook Art By JJ is not responsible for packages delayed by the corresponding parcel company. The client must follow up and file a report to the customer service number of the parcel service to assume responsibility and report the reasons for the delay,
as well as the location of the package.
Guarantees and responsibility
Pook Art By JJ will take your order to the address you want, providing you with coverage in all destinations in the Mexican Republic through different courier companies.
- Shipping cost will vary with the offers of the month
- In the event that a delivery charge is made, it will be specified in your cart at the time of making your purchase.
Your order will be delivered to the address requested by the client, the time may vary according to the times and availability of the parcel
Established cap with determined design within 4 to 5 business days
Customizable cap within 14 to 16 business days
The delivery will be made at the indicated address and the delivery could vary according to the policies of each parcel company (consider that there are areas in which the parcel companies do not have daily deliveries).
- The preparation time for delivery by Pook Art By JJ will be 24 Hrs
- If your purchase is confirmed before 12 pm Monday through Friday, the first business day is the day you make the purchase. From that day the preparation time will begin to count.
- If your purchase is confirmed after 12pm, the preparation time will start counting from the next business day.
- If you make a purchase on Saturday, Sunday or holiday, the delivery time will start counting from the next business day of confirmation of your purchase.
You can track it with your guide number on the website of the corresponding parcel.
Pook Art By JJ will not be responsible for any damage to the box where your product will be delivered
Delivery exception
In case of not finding someone to receive the merchandise,
the courier provider will make a maximum of 3 visits to your home, if the package cannot be delivered on the third visit, the product will be located in an office of the courier company for a certain time in accordance with the policies of each courier.
Please dial the corresponding parcel number to schedule delivery or collection at the offices; when the storage time expires and you do not pick up the package, it will be returned to origin.
*You cannot request a refund.
Customer return process:
- You will be notified by email that the merchandise has returned to our Warehouse.
- You must pay the forwarding freight with a value of $150.00 to the following account:
KEY: 0121 8001 5308 823594
ACCOUNT: 153 088 2359
- After making the deposit or transfer, You must send the proof of payment to the email contacto@pookmx.com, with your order number and the address where you want to receive the product.
- We generate and send the merchandise return guide.
Lost or stolen packages.
Pook Art By JJ is not responsible for lost or stolen packages if confirmed as delivered by the parcel company. The client must follow up and file a report to the customer service number of the corresponding parcel company so that they assume responsibility for any loss or damage to the items.
delayed packets
Pook Art By JJ is not responsible for packages delayed by the corresponding parcel company. The client must follow up and file a report to the customer service number of the parcel service to assume responsibility and report the reasons for the delay,
as well as the location of the package.
Guarantees and responsibility
- The times of both the preparation of your purchase and the delivery by the courier are estimates, and may vary depending on various factors, both internal and external to the company.
- Pook Art By JJ, will not assume any responsibility for packages delivered to incorrect addresses, we ask you to check and make sure that the shipping address is correct.
- If you have a problem with your shipment after having generated the report number with the corresponding parcel, You can request our support with the follow-up of the incident by sending us an email to contacto@pookmx.com.
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